OpenAI launched a wallet feature Friday that lets AI agents called dots shop and complete purchases on behalf of ChatGPT users. The feature initially rolls out to a limited number of U.S. ChatGPT Pro subscribers, ages 18 and up, with a U.S.-issued Visa, Mastercard, or American Express.
Users review items, totals, and payment cards before checkout and approve purchases through biometric security like Face ID or fingerprints. OpenAI says users remain in full control of transactions.
To use the feature, subscribers add eligible payment cards to ChatGPT Wallet once, then ask their dot to help with purchases. ChatGPT's Wallet charges the selected card using a payment token rather than sharing actual card details with the dot or merchant. Merchants receive shipping addresses and contact information needed to fulfill orders. Users retain credit card rewards and standard card protections like dispute rights.
The limited launch lets OpenAI test and improve capabilities before broader rollout. The company plans to add spending limits and category or time-period controls so users can pre-approve purchases for more autonomous agent handling. OpenAI also aims to expand retailer support, though some large retailers block AI agents. Amazon has banned AI agents from its site to direct users to its own agent, Alexa.
OpenAI published a Commerce Partner Playbook offering tools and guidance to retailers supporting agentic shopping.
Other personal AI agents like Instinct also support purchases. Meta's Muse, with over 10 million users, has seen AI-assisted shopping become a top activity, while DoorDash and Uber report low numbers of AI agent orders.